Support
Email
Contact Us
One support address, answered by people, usually within one to two business days.
This address handles orders, shipping, refunds, product questions and editorial corrections. There is no phone queue and no chatbot.
What to include
- Order questions: your order number from the confirmation email.
- Refund requests: order number and a one-line statement. You do not need to justify the request in detail.
- Shipping problems: order number and tracking status.
- Product questions: as much detail as you can — particularly if you are asking about medication interactions, in which case name the medication.
Response time
One to two business days for most enquiries. Refund requests are processed on receipt; once approved, funds return to your original payment method within five to ten business days depending on your bank.
Before you email
These may answer your question faster:
- Complete FAQ — 24 questions answered in detail
- Guarantee terms — including how to request a refund
- Shipping information — delivery times and international orders
- Side effects and interactions — including the drug classes to check first
Medical questions: we cannot provide medical advice or tell you whether Memodyne is safe alongside your specific medication. That conversation belongs with your physician or pharmacist, who can see your full medication list. We can tell you what is in the formula and which pathways it acts on, which is what they will need.