The 60-Day Guarantee

Sixty days, thirty days minimum use, and one detail we put at the top rather than in the footnotes.

The detail we put first rather than last

The sixty-day guarantee period begins on the date you place your order, not the date the package arrives.

For a domestic order arriving in five days, that distinction is nearly irrelevant. For an international order arriving in three weeks, it removes over a third of your evaluation window. Combined with the thirty-day minimum use requirement, an international buyer who orders and then waits a week to start has left themselves very little margin.

This is the most common legitimate complaint about the guarantee, and we think the correct response is to state it prominently rather than defend it quietly in the terms.

How the guarantee works

Order Memodyne. Take it daily for a minimum of thirty days. If at any point within sixty days of your purchase date you are not satisfied — with your results, with the product itself, or with any part of the experience — email support with your order number and request a refund.

There is no requirement to return unused product, no restocking fee, and no requirement to justify your decision beyond stating it.

Why thirty days minimum

This is not a hurdle designed to reduce refund rates. It reflects the actual pharmacology.

Vasodilation from the arginine and citrulline group begins within days, but the components that produce durable change — carnosine accumulation in neural tissue, restoration of the mitochondrial NAD+ pool — build over weeks. A verdict at day ten is not a verdict on the formula; it is a verdict on an incomplete process.

Most people who report benefit place first noticeable change between weeks three and six. Thirty days is the earliest point at which an assessment is meaningful.

How to request a refund

1. Find your order confirmation email. It contains your order number and establishes your purchase date.
2. Email support using the address in the site footer, with your order number in the subject line.
3. State your request briefly. A sentence is sufficient. You are not required to provide detailed justification.
4. Await confirmation. Support typically responds within one to two business days.
5. Refund processing. Once approved, funds return to your original payment method. Bank processing times vary, typically five to ten business days.

What the guarantee covers and does not cover

• Covered: dissatisfaction with results, dissatisfaction with the product, dissatisfaction with the experience, changed circumstances.
• Covered: the full product price paid.
• Not covered: orders placed through third-party sellers, marketplaces, or any site other than the official website.
• Not covered: requests made after the sixty-day window from purchase date has closed.
• Shipping charges on the two-bottle kit are generally non-refundable as they represent a cost already incurred.

Protecting your window

Three practical steps. Keep the confirmation email — it is your proof of purchase date. Start taking the capsules the day the package arrives rather than waiting for a convenient Monday. And track something countable from day one, so that whichever way you decide, you decide on evidence rather than impression.

Frequently asked questions