Refund Policy
Sixty days from purchase, thirty days minimum use, no returns required.
Last updated 2026-08-14
How does the Memodyne refund policy work?
Memodyne carries a 60-day money-back guarantee beginning on the date of purchase, not the date of delivery. After a minimum of 30 days of use, you can request a full refund of the product price by emailing support with your order number. No product return is required and there is no restocking fee. The guarantee applies only to orders placed through the official website.
The detail we put first
The sixty-day period begins on the date of purchase, not the date of delivery. For domestic orders this is a minor distinction. For international orders where transit takes two to three weeks, it removes a meaningful portion of your evaluation window.
We have not changed this policy, but we state it prominently rather than in a footnote, because a term that disadvantages a buyer should be the first thing they read. If you are ordering internationally, factor shipping time into your kit choice and start your bottles the day they arrive.
Eligibility
- Order placed through this official website.
- Request made within 60 days of the purchase date.
- Minimum 30 days of use before requesting. This reflects the formula's actual timeline rather than being a hurdle — carnosine accumulation and NAD+ restoration build over weeks.
How to request a refund
- Locate your order confirmation email, which contains your order number and purchase date.
- Email support@memmodyne.com with the order number in the subject line.
- State your request. One sentence is sufficient; detailed justification is not required.
- Support responds within one to two business days.
- On approval, funds return to your original payment method. Bank processing typically takes five to ten business days.
What is refunded
- Refunded: the full product price paid.
- Not refunded: shipping charges already incurred, where applicable (2-bottle kit and international orders).
- Not required: return of unused product. Keep it or discard it.
- Not charged: restocking fee. There is none.
- Retained by you: the digital bonuses. They are yours regardless.
Not covered
- Orders placed through Amazon, eBay, marketplaces or any third-party seller. We have no record of these and cannot refund them.
- Requests made after the 60-day window from purchase date.
Damaged or incorrect orders
If your order arrives damaged, incomplete or incorrect, this is handled separately from the guarantee and is resolved by replacement or refund at no cost to you. Photograph the issue and email support. Do not use product arriving with a broken tamper seal.
Protecting your window
Keep your confirmation email. Start the capsules on arrival. Track something countable from day one — misplaced items per week is easiest — so that whichever way you decide, you decide on evidence.